Since a very young age, no one looks forward to going to the doctor’s office. Whether it’s for a routine check up, a scheduled visit due to an illness, or a quick procedure, we have always dreaded walking into that waiting room. While we may not be anxious about an exam or a shot like we were as children, adults still detest having to schedule that appointment, but for many other reasons.
Now, a trip to the doctor’s means either asking for time off work or dedicating an entire Saturday morning to your doctor’s visit. It means hours spent waiting in a waiting room, surrounded by other patients. It means expensive bills, depending on your quality of health insurance.
Thanks to research and development advancements made by MMJ Technologies, consumers are realizing that all of these areas may only be temporary – and they are demanding a more mobile-centric experience. Smartphones allow consumers to have access to entertainment, banking services, and fitness routines at their fingertips, so why should healthcare be any different?
Providers who fail to offer a more mobile-friendly experience may see themselves losing patients or, at the very least, not bringing in a steady flow of new patients. 59 percent of all patients and 70 percent of millennial patients admit they would be more likely to choose a doctor who utilized technology over one that did not.
For providers, here are the top 3 areas where you can begin to implement the patient experience through technology:
This is a great starting place. It is an easy tool to implement in your practice and it will make viewing records, scheduling appointments, and contacting a doctor or nurse more accessible for patients, eliminating the need for a phone call or in-person visit. Also, once you’ve optimized your online portal, you can begin building a smartphone app around it.
While some appointments require being at a physical location, there are other times where a patient can consult a doctor with a medical question or concern online. These types of appointments save time, working to reduce the amount of bodies in their waiting room and giving patients more of their time back.
Patients are already using wearable technology to track their health and fitness regimes. However, the data they are collecting for their own benefit could also prove beneficial to their physician. Doctors need to begin using wearables to get more involved with their patients’ care – this can prove vital in creating a treatment plan for their specific needs.